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[Customer Story] The Calvados Departmental Council chose PushManager, ITS Ibelem's EMM solution

January 23, 2023

The Department of Calvados has more than 3,000 employees in 65 different professions working in sectors as varied as social action, education, the environment and roads.
Patrick MARIE, Mobility Expert, at the Calvados Department uses PushManager to manage the local authority's fleet of mobile equipment. The tool allows to maintain the data sovereignty of the 1200 equipments managed by the solution.

A project starting in 2013

The digital services department of the Department of Calvados began to carry out the
first tests in 2013. A study of the different tools available at that time was first made.

During six months, four different products were tested by Patrick MARIE: 3 products
American and 1 French. This study was unequivocal regarding the choice to be made:
PushManager seemed to us to be the most relevant". Starting in the fall of 2013, "we
we have therefore chosen to enroll our entire fleet of tablets with the

The initial project was based on a dematerialization project:
We wanted to offer all our documents on a dematerialized support. Our
problem was to find a solution that would allow us to secure our equipment,
to easily install the applications while tracking the mobiles. The purpose of this tracking is to
allow to know the status of the terminals: if they are well functional and if all the
applications are well installed."

An easy-to-use solution that ensures data sovereignty

We had several requirements including those of the CNIL which corresponds to the hosting of
data in France. In this case, it was the case for PushManager which is a French product
hosting all the data in France, in Nantes.
The need to have a reactive support in French, without specific subscription, was a plus
not insignificant. We had tested with other solutions and had encountered several difficulties in reaching support, so this was an important criterion for us."

Patrick MARIE explains that the constraints of this project were based on the fact that it
was looking for an easy to use product:
Our community is made up of over three thousand employees. We knew that our
mobile fleet was going to increase, so we needed a product that was easy to use and
quickly configurable. It was also important to us that our teams could easily
to carry out the training and the replacement of this tool. PushManager met this need."
In terms of efficiency, the product allows them to find their "lost or stolen equipment".
but also "to secure it .
The concept of inventory is essential in the management of our inventory and
our reports on the whole fleet. It allows us to see all the equipment
that are in use as well as the set of applications used demonstrating the needs of

Long-term support

The expert support teams make it possible to simplify and streamline the handling of various
incidents. They have accompanied the IT teams of the Calvados department since the beginning of the collaboration, which is greatly appreciated by the teams.

We are very satisfied with the reactivity of the support as much for the competences as for the reactivity ".

Patrick Marie advises to test tools thoroughly before embarking on a mobile device management project

Still on the testing part of the tool, Patrick MARIE ends on the fact that testing the solution is

This is the route we have chosen and it is essential. It allows us to see the product in production, the way it is installed and the constraints that may or may not be encountered. The user's point of view as well as the link with the technical service or the support of the tool is also very important. It allows to verify the reactivity of the provider and its competences towards this tool. The presence of the structure that distributes the product is essential, we always need the support.

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About PushManager

PushManager is a French EMM solution developed in Nantes by ITS Ibelem, our entity specialized in Mobility and Networks, allowing to manage the configuration and the remote security of our customers' tablets, smartphones and computers. We are proud to count many successes with our customers such as the police and gendarmerie intervention forces, SDIS, departmental councils, town halls, laboratories, transporters, schools...

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