ITS Services provides and operates two new Ops Competence Centres which reinforce its client in its digital transformation trajectory and its mutation towards an organisation resolutely oriented towards agility.
Context & issues
For many years ITS Services has been providing its know-how and resources to this major customer in engineering and expertise in the field of IT infrastructure & operations as well as the Digital Workplace.
As part of a vast transformation programme centred on agility, this client is transforming its IT organisation around the DevOps approach.
Convinced by the performance of the first OPS Competence Centre entrusted to ITS Services, our client has renewed its confidence in us for the implementation of two new Competence Centres closer to the Business IT departments and which directly integrate DevOps experts within the project platforms.
There are many issues at stake:
- Modernising and securing information systems by making operations more flexible and reliable at all levels of the application life cycle
- Implementing a multi-location organisation in order to benefit from the advantages of an agile mode of operation at scale for the benefit of business processes
- Better scalability and flexibility
- Aligning application integration and deployments with business needs
Tailor-made systems in line with the expectations of each business IT department
ITS Services takes advantage of its in-depth knowledge of its customer's context and the business areas concerned to facilitate the integration of its consultants and enable them to rapidly deploy their DevOps expertise and carry out value-added activities:
- Integration and installation of applications, guaranteeing production operation in compliance with operability requirements
- Automation of application deployment and technical testing, containerisation
- Standardisation and industrialisation of the implementation of technical environments and CI/CD pipelines
- Modernisation and MCO of applications, obsolescence management
- Cloud ready support, migration to the public and private cloud
- Contributing to the overall increase in DevOps maturity
Agile resource management
The performance of the OPS Competence Centres is based on the expertise of its DevOps consultants. In a framework of agility at scale, the provision of resources must also be agile. ITS Services' Agile Sourcing process, certified ISO9001, has won the confidence of our client for :
- Provide the right skills, in line with the needs of the application scope and the business IT department concerned
- Providing resources at national level to integrate with projects
- Develop multi-skilling to ensure continuity of service
- Have a flexible system that allows for variability, scalability and controlled turnover
To reinforce the efficiency of this process, ITS Services has set up a dedicated Ops Academy in order to train each consultant in the context and challenges of the mission and to respond as closely as possible to the expectations of the business IT departments.
The benefits
The OPS Competence Centres are an essential link in the operational performance targeted by our client by enabling and reinforcing :
- Consolidating DevOps maturity
- Taking into account the specificities of business IT departments
- Agility throughout the application lifecycle, from design to operations.
