ITS Chronos – Technological expertise

CT/CA website securing VMware licences, VMWare environment

Context: CHOREGIE wanted to secure sensitive website servers as well as partner servers (off production websites) to increase availability rates.

Challenges: Service availability with managed downtimes, resuming uptime within 4 hours in the event of overall failure of remote Information System (system-wide outage).

Goals:

• Designing the security solution:
• Deploying the solution in a sandbox environment;
• Preparing industrialization (deployment of solution on websites).

Backup and recovery solution. Environment: VMware Vsphere 4
Environment: Vsphere 4 - 17 ESX servers (34 physical CPUs).
Our teams worked on technical assistance:

• Product maintenance and support for a period of 3 years, 5 days a week, between 6 am and 6 pm;
• Creation of an architecture workshop on the targeted solution (modelling environment);
• Preparation of documents for the installation, operation, architecture and validation of the solution within the environment to be deployed at DANONE;
• Implementation of the solution and provision of hotline support for an estimated period of 2 weeks.

Desktop Support Plan

Services:

• Level 2 assistance on the various Eau de Paris sites;
• Level 1 intervention on operations systems;
• Desktop Microsoft Office suites;
• Configuration of workstations and printers;
• Supervision of workstations: defragmentation, recommendations for users;
• Interventions managed by the central Computing Service on the Novell server and on the network backup;
• Reporting to the central Computing Service.

On-site information management services plan

Environment: UNIX / Windows / Oracle / SAP / WebLogic / WebSphere

Services:

• Management of changes: handling the changes associated with Change Management and Configuration Management processes;
• Production launch and planning management: Coordination of production launch for the client departments;
• Transverse management: Monitoring of existing and future websites to consolidate all operating elements.

Supervision of about a hundred servers – Environment: Windows / Linux / Cisco

Generix wanted to revise the organization of certain teams and the related processes.

Our services were provided as follows:

• Phase 1: Specification of needs;
• Phase 2: Analysis of impact on processes and practices;
• Phase 3: Description of processes related to supervision;
• Phase 4: Integration of a pilot run;
• Phase 5: Solution deployment;

Production and desktop environments

Availability depending on technological area, consultants, engineers and experts to operate on every component of INPI's architecture and IT infrastructure, i.e.:

• Network equipment / antivirus / administration and management software
• Servers: Internet and Intranet / DB / messaging cluster, additional elements and software / remote access servers;
• Auditing, testing and deployment of new IT system technologies;
• Communication infrastructure (network and telephony (VoIP));
• PMA / preparation of configuration, administration and operation documents.

Outsourcing services for IT equipment.

Environment: Linux / Apache / Html / PHP / MySQL / VPN access.

The client’s sales department required global application management, as well as hosting for its application package developed by ITS.

ITS teams worked as follows:

• M-commerce/Application operation/ scalable maintenance;
• Analysis and specifications / technical and functional validation;
• Delivery and installation;
• Business and Technical Support;
• Hosting and Technical Operation;

Information management for systems and network services

Environment: VMWARE / CITRIX / WINDOWS.

Our teams took charge of technical assistance, including:

• Design, installation and configuration of different platforms on server architectures and clusters;
• Exchange / Citrix servers administration;
• Administration of multi-domain servers in production environments;
• Implementation of the “ACCES MAINTENEUR” project – complete architecture developed on Citrix Access Gateway;
• Writing of task files, operation folders and systems.

Information management support services for Lotus Notes application environment

Volumetry: 78 Lotus servers.

Fixed-priced recovery services for administration activities.

Support for all incidents occurring in application environments.

Change management:

• Problem management;
• Improvement projects.

Expertise developed by ITS Chronos:

• Contingency and change analysis
• Palliative or curative solution proposals;
• Innovation in improvement solutions.

Administration and operation of Lotus/Notes Domino

Volumetry: 8000 entries in the Log (6000 user accounts and 2000 other accounts) - 21 Domino Servers.

ITS teams worked as follows:

• Phase 1: Transition: Implementation of the plan and shaping of new resources;
• Phase 2: Testing: Identification of adjustments required – specification of standards (PAQS, Service Agreement);
• Phase 3: Operation: Service package deployment - organization management
• Phase 4: Reversibility: Identification and selection of relevant aspects to upgrade or finalise and homogenization of documents