ITS Group Management is committed to meeting customer needs, delivering services that honour contractual obligations.
We deliver on this commitment by establishing and implementing a quality policy focused on the following strategies and objectives:
To favour a coherent approach, ITS Group has adopted a common Quality Management System which applies to the entire group.
In order to ensure the homogeneity of practices, management processes (leadership and quality management) and supporting processes (HR, recruitment, training and management of material resources) are managed by the parent division ITS Group and applied to all our subsidiary divisions.
To ensure constant relevance, implementation processes are managed by the subsidiary divisions to customise our expertise to the specifics of each field of activity.
This quality approach meets the requirements of the ISO 9001-2008 standard and focuses on client satisfaction and continuous improvement. These core principles are defined by the management team and conveyed by quality managers, who establish an implementation network that enables everyone to participate.